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Windows
Guides revolving around the various version of Microsoft Windows. This includes consumer desktop, enterprise, server and Internet of Things.
iOS
Guides to the setup and maintenance of iOS based devices. This includes iPhones and iPads.
Panasonic Toughbooks
Guides for Panasonic Toughbooks.
Synology
Guides centered around the Synology NAS and Storage devices.
Software
A series of guides involving 3rd party software.
Android
Guides to the setup and maintenance or Android devices. Manufacturer specific guides will be in their own section.
Hardware
A guide regarding various 3rd party hardware devices. This includes printers, signature pads, USB devices and more.
Microsoft 365 / Office 365
Windows 10
Guides dedicated to Windows 10.
Windows 11
Guides specifically oriented towards Windows 11.
Windows Unattended Setup
Guides to created unattended setup media for Windows.
Synology Applications
Guides to installing, using and deleting Synology Applications.
Windows Networking
General and generic networking guides for the Microsoft Windows operating system.
Panasonic Toughbook Networking
Guides covering issues with networking.
Panasonic General Information
A list of guides covering general/generic Toughbook information. This includes how to get drivers and identifying Toughbook Models/Marks.
Brother
Guides regarding Brother devices.
Internet Explorer
Guides to managing Internet Explorer.
Microsoft Edge
Guides to managing Microsoft Edge.
Office 365
Guides regarding managing Office 365.
Microsoft Office: Outlook
Guides relevant to Microsoft Office Outlook.
Microsoft Exchange
Guides relating to the Microsoft Exchange Server and related products.
General Hardware
A set of guides covering general hardware issues that affect desktops, laptops, servers and more.
Microsoft Windows
Windows Server
A group of guides relating to the setup, configuration and management of Windows Server.
Kdenlive
Guides regarding the Kdenlive.
Graylog
Guides to setting up and managing a Graylog server. This includes the Graylog server and Sidecar collectors.
Ubuntu
Guides to using and managing the Ubuntu Linux Operating System.
VMWare ESXi
A series of guides relating to VMWare ESXi installation, configuration and administration.
Licensing
Wireless (WLAN)
WWAN
Guides covering wireless WAN networking, such as LTE or other Cellular connections.
Drivers
Guides on downloading Toughbook drivers.
Printers
A series of guides on the various Brother Printers.
Personalization
Guides to personalizing Windows 11.
VPN
Guides to the built-in Windows VPN client.
Group Policy
Guides to managing Microsoft Edge through Group Policy.
GPS
Guides relating to the Toughbook internal GPS.
Boot Issues
Guides related to hardware boot issues.
eDiscovery
Office 365 eDiscovery is a tool built by Microsoft to search Office 365 accounts for a set of conditions and subsequently download the data. Although eDiscovery is good for legal requests, it can also be used to archive or download data for importing into othe...
Security
Microsoft 365 Defender is the security package used to manage, implement and investigate security within Office 365. Read through the following guides for flagged activities, trace emails and implement policies.
Data Migration
Guides and tutorials related to exporting and importing data to and from Office 365.
Activation
Redaction
A set of guides for redacting video.
Active Directory
Guides relating to Active Directory management and creation.
DNS
Guides related to managing the Windows DNS Server.
Graylog Sidecar
Guides to installing and managing Graylog Sidecar endpoints.
Troubleshooting
Guides to troubleshooting the Microsoft Windows Operating System.
Customizing Installation Media
Guides to modifying and customizing ESXi installation media.
Creating Installation Media
Licensing Windows 10
Clearing Windows Licensing
Retrieve License Key from BIOS
Using Command Prompt Open a Command Prompt as an Administrator. Type in the following command: wmic path softwarelicensingservice get OA3xOriginalProductKey Press Enter. The command will output any License Key that is imprinted in the BIOS. Using a Batch ...
Retrieving Wifi Password
This walkthrough works on Windows Vista and newer. Open the Control Panel. Press the Start Button, type Control Panel and press Enter when it appears in the search results. In the upper right-hand corner, verify that View By is set to Large or Small Icons...
Cellular Modem Drops Connection
Follow the guide below if the cellular modem drops connection and will not return, ever after rebooting. Option 1 With the device on, remove and reseat the SIM card. Reboot the Device. Option 2 Only perform this step if Option 1 does not fix the issue. ...
Download WWAN/Modem/Cellular Drivers
Open a web browser and navigate to Firmware, microcontrollers & BIOS | Panasonic TOUGHBOOK Scroll down the page and click the Get WAN Drivers button. Select your carrier, Multi-Carrier is the most likely choice. Select FirstNet Firmware if you need a firmwa...
Panasonic Toughbook Warranty Requests
Making a warranty request with Panasonic can be awkward. You must fill out a support request form, then wait for a representative to call you. Open a web browser and navigate to Support (panasonic.com). Scroll to the bottom of the page and click Contact Supp...
PocketJet 3 (Pentac)
Download Drivers Open a web browser and navigate to United States | Brother Solutions Center Enter your PocketJet 3 Model into the search box. Models Include: PJ-522, PJ-523, PJ-562, PJ-563 Press Enter or click Search. Click Downloads. Select your vers...
PocketJet 6
Download Drivers Open a web browser and navigate to United States | Brother Solutions Center Enter your PocketJet 6 Model into the search box. Models Include: PJ-622, PJ-623, PJ-662, PJ-663, PJ-673 Press Enter or click Search. Click Downloads. Select y...
PocketJet 7
Download Drivers Open a web browser and navigate to United States | Brother Solutions Center Enter your PocketJet 7 Model into the search box. Models Include: PJ-722, PJ-723, PJ-762, PJ-763, PJ-763MFi, PJ-773 Press Enter or click Search. Click Downloads...
Personalizing the Taskbar
Open the Taskbar Settings Right-click the Taskbar and click Taskbar Settings. Show/Hide Default Taskbar Buttons Open the Taskbar Settings. Under Taskbar Items, click the On/Off buttons to show/hide the Taskbar Buttons. Changing the Start Button Position ...
General Processing Error
The General Processing Error is caused by one of two updates. Update KB5009543 breaks VPN functionality on Windows 10 and update KB5008876 breaks functionality on Windows 11. There are multiple fixes for these errors, please follow the steps below to fix them....
Free Windows 10 Upgrade
As of January 2022, the free Windows 10 Upgrade is still available. To claim the entitlement, follow the steps below. Prepare Windows for the Upgrade Remove any anti-virus software, this includes Microsoft Security Essentials. Remove any Intel, Nvidia or...
Prevent Internet Explorer from Redirecting to Edge
On June 15th, 2022, Microsoft will officially be sunsetting Internet Explorer. This means that Internet Explorer will no longer be accessible on Windows 10 or 11. Recently Windows 10 has been redirecting Internet Explorer requests to Edge. This has prevented I...
Installing the Group Policy Templates
The group policy templates for Microsoft Edge must be downloaded from Microsoft before they can be pushed out. Follow the steps below to download and install the Group Policy templates. Download the Group Policy Template Navigate to Download Microsoft Edge f...
Microsoft Edge Policy Documentation
Microsoft Edge can be managed using Registry changes. Follow the steps below to access and read the policy documentation. Accessing the Documentation To access the documentation, open a web browser and navigate to Microsoft Edge Browser Policy Documentation ...
FastTrack: Data Migration for Office 365
For customers moving to Microsoft cloud services, Microsoft has made data migration consultants available in the form of their FastTrack service. Microsoft FastTrack is only available for specific platforms and products with a minimum purchase of 150 licenses....
Shared Calendars Cannot Be Opened
There is an issue with Outlook where in shared calendars cannot be opened due permissions even though they exist. The fix for this issue is simple and just is a simple Outlook setting change. Open Outlook. Click the File button in the upper left-hand corner....
Export Office 365 Mail Accounts to PST
Using the eDiscovery Content Search tool, administrators can download a copy of a users Office 365 Mail data in a PST format. This PST can be used for legal requests, archiving, importing into another service and more. Follow the guide below to creating and do...